Frequently Asked Questions
Everything you need to know about shopping with LILY Official Store.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request.
How do I find my correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At LILY, we prioritize quality and ethics. 60% of our current collection is made from organic cotton or recycled polyester as part of our commitment to the planet.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team.